Propsly

Updated on: 17.02.2026

Intro

On the website https://propsly.me/ (“Website”), users have the opportunity to purchase goods (“Product”).

Please carefully review these Terms of Service (“Terms”) before using the Website and purchasing Products.

The Terms contain important information about your rights and obligations. If you do not agree with these Terms, please do not use the Website in any way and do not purchase Products.

The processing of personal data in connection with your use of the Website is carried out in accordance with the Privacy Notice.

If you have any questions or comments regarding these Terms, the operation of the Website, or the conditions for ordering Products, please Contact Us.

• Intro
• About Us
• Entire Agreement
• Use of the Website
• Account
• Purchase of Products
• Ordering on the Website
• Automatic Confirmation
• Order Processing Time
• Order Cancellation
• Payment
• Delivery
• Exchange and Return of Products
• Code of Conduct
• Contract Duration
• Modification and Withdrawal of Offer
• Content and Intellectual Property
• Third-Party Services and Websites
• Disclaimer and Warranties
• Liability
• Force Majeure
• Dispute Resolution
• Electronic Messages
• Other Terms

About Us

Hereinafter, the company is referred to as "Propsly" or "we".

You can contact us via the email addresses listed above or through messengers (in case of purchasing Products).

We may not respond to offensive emails or messages – we kindly ask you to be polite when communicating with us.

Entire Agreement

These Terms and any other legal documents published on the Website, including the Privacy Notice, constitute:

• The full legally binding agreement between you (“you” or “user”) and us regarding the use of the Website; and

• Our public offer for entering into a contract for the purchase of Products under the conditions specified below.

By using the Website in any way, you declare and warrant that:

• You have fully read, understood, have the necessary legal capacity, and agree to comply with the Terms in full as they relate to the use of the Website;

• If you do not have full legal capacity, you use the Website only with the participation of a parent or guardian;

• You have no restrictions on access to and use of the Website according to applicable law;

• You agree to comply with the Terms and all applicable legal requirements each time you use the Website.

By taking actions aimed at purchasing Products (including clicking "Place Order," making full or partial payment for Products, registering on the Website, or following a link posted on the Website for purchasing Products, etc.), you:

• Declare and warrant that you have fully read, understood, have the necessary legal capacity, and agree to comply with the Terms in full as they relate to the purchase of Products;

• Give full and unconditional consent (acceptance) to purchase Products. Acceptance is equivalent to entering into a purchase contract for the Products ("Contract") in electronic form under the conditions specified below;

• Confirm that, since the Contract is an adhesion contract, its terms do not deprive you of rights that you would normally have, nor do they contain any other burdensome conditions for you;

• Agree to comply with the Terms and all applicable legal requirements each time you purchase Products.

Use of the Website

You can learn more about us, our Products, and the specifics of our activities through the information published on the Website.

Account

If required for purchasing Products, you must create and use a personalized account ("Account") by providing complete, current, and accurate information.

After creating an Account on the Website, you will have access to order history, saved preferences, a shopping cart with added items, and order tracking.

If you create an Account, you are prohibited from transferring your Account and login credentials to others.

In such a case, you bear full responsibility for maintaining the confidentiality of these credentials, as well as for all actions performed through your Account due to your fault (whether intentional or due to negligence).

Please immediately inform us if you know or suspect that someone has improperly accessed your Account.

You can delete your Account on the Website through the corresponding functionality of your Account.

Purchase of Products

Upon entering into a Contract as outlined above, the conditions of this section and other provisions of the Terms related to the purchase of Products become mandatory.

Ordering on the Website

The Website displays Products available for sale or made to order (indicated for each Product).

To place an order, you need to select a Product, add it to the cart, provide your contact details, delivery address, and pay for the Product using a selected payment method.

Automatic Confirmation

After placing an order and making payment, you will receive an email with automatic confirmation of the order, including details such as:

• Product characteristics and configuration;

• Product availability;

• Estimated delivery times to the specified destination.

We may send notifications if additional information is required to fulfill the order.

Order Processing Time

After receiving payment for your order, we prepare it for shipment if the Product is in stock or begin production if it is a custom order.  

In some cases, we may contact you via email, messenger, or phone to clarify or provide important order information.

Order Cancellation

You may cancel your order only within 24 hours starting from the moment of the Order confirmation.

Refunds will be processed using the same payment method that was used to pay for the Product. 

To cancel an order, please Contact Us.

Payment

All Products are sold on the basis of full prepayment. An order is considered accepted only after the full payment amount has been successfully credited to our account.

The prices displayed on the Website are stated in US dollars and represent the price of the Product only. Unless expressly indicated otherwise at checkout, Product prices do not include shipping costs, customs duties, import taxes, or any other charges imposed by authorities in the destination country. Such additional charges, if applicable, are borne solely by the customer.

We accept payments exclusively in a cashless manner using the payment methods available on the Website, including third-party payment service providers, as well as bank transfers where expressly offered. The availability of specific payment methods may vary depending on the customer’s location.

All transactions on the Website are processed in US dollars. If the customer uses a payment method involving currency conversion, the final charged amount may vary depending on the exchange rate and fees applied by the customer’s bank or payment provider. Any bank fees, transaction fees, or currency conversion costs are the sole responsibility of the customer and are not included in the Product price or shipping costs.

We do not store credit or debit card details on our servers. Payments are processed securely by certified payment service providers using industry-standard encryption and security measures.

Upon successful completion of payment, the customer will receive an order confirmation email containing the order number, details of the purchased Products, pricing, and shipping information. The customer is responsible for reviewing this confirmation and promptly notifying us of any discrepancies.

Propsly reserves the right to change Product prices at its sole discretion at any time. Any price changes do not affect orders that have already been confirmed and paid in full.

Delivery

All Products are made to order and handcrafted. Production time depends on the specific Product and is indicated on the relevant product page. The average production time is 3–8 business days; however, for certain Products it may take up to 15–20 business days. If an order includes multiple Products, the overall production time is determined by the Product with the longest production period.

We offer worldwide delivery from Ukraine. Shipping costs are calculated at checkout based on the destination and weight of the order, unless otherwise agreed for express delivery (we calculate shipping costs for those separately). Estimated delivery times after dispatch are as follows:

– standard shipping: 7–21 business days;

– express shipping (UPS, FedEx, EMS): 7–10 business days for the USA and EU, and 7–12 business days worldwide, subject to availability.

We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our reasonable control. Delivery time estimates are provided for reference only and are not guaranteed.

The customer is solely responsible for providing a complete and accurate shipping address. We are not responsible for non-delivery or additional costs resulting from incorrect or incomplete address information or the use of P.O. Boxes where delivery is not supported by the carrier.

All customs duties, import taxes, and any other charges imposed by authorities in the destination country are borne by the recipient.

Ownership of the Product and the risk of loss pass to the customer at the moment the Product is handed over to the carrier. Once the order is shipped, the customer receives a tracking number and is responsible for monitoring the shipment and collecting it in a timely manner.

If a parcel is returned to us as unclaimed, we will contact the customer to agree on either reshipment at the customer’s expense or a refund minus the shipping costs calculated at the carrier’s standard rate.

In case a parcel appears lost, we will initiate an official investigation with the relevant postal service. Refunds for lost parcels are issued only after the carrier officially confirms the loss and compensates us, in accordance with international postal regulations.

Exchange and Return of Products

Due to the made-to-order and handcrafted nature of the Products, returns and exchanges are not accepted under any circumstances, except in cases of defective or damaged Products.

Refunds are issued solely in cases where the Product is confirmed to be defective or damaged upon delivery. Any claim regarding defects or damage must be submitted within 48 hours from the moment of receipt of the Product.

To submit a claim, the customer must contact us by email and provide the order number, a detailed description of the issue, and clear photo or video evidence of the defect or damage. Claims submitted after the 48-hour period may be rejected.

Each claim is reviewed individually. Depending on the circumstances, we may offer a partial or full refund, a replacement Product, or another appropriate solution at our discretion. Shipping costs are non-refundable.

If a refund is approved, the refunded amount will be credited to the original payment method within up to 14 business days.

Signature or confirmation of delivery in the carrier’s documentation constitutes confirmation that the Product was received. This does not limit the customer’s right to submit a damage or defect claim within the timeframe specified above.

Code of Conduct

When purchasing Products and using the Website, you are prohibited from:

• Violating applicable law;

• Using threats, defamation, insults, obscene language, or otherwise offending our team members;

• Encouraging others to engage in unlawful behavior;

• Inciting or calling for religious, racial, or interethnic hatred, promoting violence, Nazism, fascism, "rashism," or racial superiority, or other social pathologies;

• Defaming the honor, dignity, business reputation, rights, and lawful interests of the parties and/or other individuals;

• Placing multiple unpaid orders;

• Creating duplicate websites for sales or financial fraud;

• Accompanying orders with inappropriate or offensive comments;

• Entering inappropriate or offensive words when ordering Products or creating an Account (including but not limited to the user's name and surname).

We have the right to cancel orders and/or terminate the Contract in case of violation of these prohibitions.

Contract Duration

The Product purchase contract remains in effect until the parties fully fulfill their obligations.

You may terminate the purchase (terminate the Contract) by canceling the order within the specified timeframes and procedures outlined above.

We reserve the right to terminate the Contract with you without explanation, provided we notify you in writing in advance and refund the paid price of the Products if payment has already been made.

We may terminate the Contract without prior notice and without refunding the paid price of the Products if:

• We are required to do so by law or a court decision;

• You have violated the Code of Conduct;

• You have not made payment within one calendar day from the time of placing the order.

Modification and Withdrawal of Offer

We have the right to change the terms of this offer at any time at our discretion.

If we modify the offer, the changes take effect upon posting the updated offer on the Website unless a later effective date is specified.

We strongly recommend regularly checking the terms of this offer for updates.

Content and Intellectual Property

The Website is owned and controlled by us. All materials on the Website, including texts, images, design, graphics, logos, icons, audio and video recordings, interfaces, software, trademarks, trade names, and other information (collectively referred to as “Content”), as well as copyright and other intellectual property rights related to such Content, belong to us or are placed and used with the consent of the rights holder.

The Content and any of its elements may not be used in any way not provided for by these Terms without our prior written permission or the written permission of the respective rights holders.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable license without the right to sublicense or transfer, to:

• Use the Website under the conditions provided in this document;

• View and access the Content posted on the Website by us, exclusively for personal (non-commercial) use.

We may periodically update and modify the functionality of the Website. This license applies to any updates and modifications unless otherwise specified by us.

We may terminate the Contract early and revoke your license to access and use the Website if you violate the terms of this section.

Third-Party Services and Websites

The Website may contain links to third-party websites and services that we do not control but which are necessary for its operation.

Please note that your use of third-party websites and services is subject to different terms of use and privacy policies. Under no circumstances are we responsible for personal data processed by third-party websites and services.

At the same time, access to and use of other websites and services owned or operated by us are subject to different terms of use published on such websites and services and are not governed by these Terms.

Disclaimer and Warranties

The Website is provided on an “as is” basis.

Unless otherwise provided in these Terms, we do not provide and disclaim all representations and warranties to the maximum extent permitted by law regarding the Website, its functionality, and Content, including but not limited to warranties of fitness for a particular purpose and non-infringement of third-party intellectual property or other rights.

We do not provide any representations or warranties regarding the accuracy or timeliness of the data published on the Website.

We do not make any promises, representations, or warranties, including but not limited to the accuracy, usefulness, reliability, and correctness of the Website’s operation. We do not guarantee that the operation of the Website will be uninterrupted and secure, that any defects will be corrected, or that the Website will be free from viruses or other harmful elements.

Liability

For non-performance or improper performance of obligations provided by these Terms, including the Contract, the parties bear liability as specified in these Terms and applicable law.

The parties are not liable for violations of their obligations under these Terms, including the Contract, if such violations occurred through no fault of their own.

A party is considered not at fault for a breach of obligations under these Terms, including the Contract, if it proves that it took all measures within its control to properly fulfill the obligation in question.

Regarding the purchase of Products, we are only responsible for selling the Products in accordance with the Contract.

We are not liable for the quality of the internet connection, software failures, power outages, etc.

If you violate these Terms, including the Contract, we are not responsible for the proper fulfillment of our obligations.

If you violate our intellectual property rights or relevant rights of third parties, we have the right to:

• Terminate the Contract early unilaterally; and/or

• Seek compensation for direct and indirect damages caused by such a violation; and/or

• Take other measures that do not contradict these Terms and the law.

Force Majeure

A party is released from liability for full or partial non-performance of its obligations under these Terms, including the Contract, if such non-performance results from force majeure circumstances.

The party affected by force majeure circumstances must notify the other party of their occurrence within seven (7) calendar days from the moment they begin to affect such a party. A party that does not notify the other party of force majeure within the specified period loses the right to rely on them.

Upon request of the other party, the occurrence of force majeure circumstances must be documented in accordance with the law.

The period for fulfilling obligations is extended for the duration during which force majeure circumstances prevent the proper performance of obligations under the Contract. 

Dispute Resolution

Disputes arising in connection with the Website, these Terms (including the Contract), as well as the purchase of Products, must be resolved through negotiations, in a pre-trial dispute resolution procedure, by sending the party in violation a reasoned written claim (demand).

If disputes cannot be resolved through negotiations (pre-trial dispute resolution), such disputes shall be resolved exclusively in the courts of Cyprus in accordance with the applicable law of Ukraine.

The governing law for these Terms (including the Contract) is the law of Ukraine.

Electronic Messages

By using the Website, you understand and agree that we may send you messages (including commercial ones) to the contact details you provided regarding, including but not limited to:

• Ordered Products;

• Website updates, these Terms, and sales conditions of Products;

• Transaction information, order fulfillment, etc.

You have the option to opt out of receiving commercial electronic messages from us by following the instructions provided in such messages.

Other Terms

We have the right to monitor your compliance with these Terms while using the Website. If violations occur, we may revoke or suspend your access to the Website. You may terminate these Terms by deleting your Account (if applicable) and ceasing to use the Website.

Please note that if you have entered into a Contract with us, the Contract remains valid for the duration specified above, regardless of the termination of other provisions of these Terms. In such a case, if you stop using the Website, you must also separately terminate the Contract in the manner outlined above.

At any time, at our discretion, we reserve the right to:

• Modify, suspend, or discontinue the Website, Content, features, or offers, with or without prior notice to you; and/or

• Offer or cancel opportunities for some or all Website users.

You agree that in such cases, we are not liable to you or any third party.

If any provision of these Terms is deemed unlawful, invalid, or unenforceable, the remaining provisions shall remain in force and enforceable.

We may assign our rights or obligations under these Terms to a third party, but this will not affect your rights or our obligations under these Terms.

A printed version of these Terms is admissible as evidence in legal or administrative proceedings arising out of or related to the use of the Website, to the same extent and under the same conditions as other legal documents and records created and stored in printed form.

We reserve the right to make changes to these Terms at any time. If a significant change affects your use of the Website or your rights as a user, we will notify you of such changes.